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The Life Insurance Code of Practice: Coverage and Complaints and Code Governance

The FSC's Life Insurance Code of Practice opens a new dialogue with the industry’s customers about how the industry will work with them.

The Code contains ten “Key Code Promises” which are reflected in the individual sections of the Code. Because the Code is a promise to the customer it is not written in a way that is function specific for the individual business units of companies. This guide extracts the parts of the Code in a way that allows people that work in insurance companies to see how the Code will apply to what they do on a day-to -day basis.

We hope you find this guide helpful in your journey toward successful implementation.

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