Cy Lindeberg, Health Support Consultant, BT Financial Group, has been awarded this year’s prestigious ALUCA TurksLegal Scholarship for her paper on ‘The Role of Rehab Advisors in Improving Customer Outcomes’. In her well researched and compelling paper, Cy enlightened us to the many ways Rehab advisors operating in the life claims space can make a difference for the better in terms of the customer experience.

Cy wins an overseas conference package valued up to $8,000 including return travel, accommodation, $1,000 cash and registration to one of the following conferences of Cy’s choice:

• Eastern Claims Conference: 29-31 March 2020, Boston, Massachusetts, USA
• Life Insurance Conference: 20-22 April 2020, Salt Lake City, Utah, USA
• Supplemental Health, DI & LTC Conference: 5-7 August 2020, Washington, DC, USA

In addition to the major prize, Cy will:

• Be invited to sit on the judging panel for next year’s Scholarship, and
• Receive automatic membership to ALUCA and TurksLegal’s scholarship alumni program, Life Insurance Future Thinking (LIFT).

“All the papers this year were of an extremely high standard (it was a vintage year) so the competition was tight but Cy’s paper ultimately stood out in the judges’ eyes for its balance of empowering optimism and innovative thinking but with a solid and empathetic understanding of the great challenges facing injured and ill customers” said Alph Edwards, Partner of TurksLegal’s Life Insurance, Superannuation & Advice practice and member of the scholarship’s judging panel for the last thirteen years.  

The 1st runner-up is, Celeste McFadyen, Case Manager, CommInsure for her paper on ‘Developing Empathy Skills’. Celeste wins a $1,000 Visa pre-paid gift card. There are two 2nd runners-up this year; Honor Grant-Hennessy, Senior Underwriter, OnePath for her paper on ‘Will we really miss the duty of disclosure when it is gone?’ and Torrent Woodard, Senior Research and Development Underwriter, BT Financial Group for his paper on ‘The origins of Protecting Your Superannuation’. Honor and Torrent will each receive a $250 restaurant voucher.

“This year had a high standard of submissions, which made the judging challenging. It is pleasing to see the ALUCA TurksLegal Scholarship highlighting the talent that is in the Life Insurance industry”, said Devi Uka, Deputy Chairperson of ALUCA and member of the scholarship’s judging panel.

The Scholarship winners were announced at the NSW Mini-ALUCA Professional Development Day held in Sydney on Wednesday, 16 October 2019.

The 2020 ALUCA TurksLegal Scholarship will open in July 2020.