Note from the Editor

CONTENTS

PRODUCT/REGULATORY

Consumer Engagement Report – ASIC’s deep dive into super fund member satisfaction

Offset clauses – The essential elements

Claims handling and settling as a financial service – A step closer…

LIFE AND SUPERANNUATION CASES

S29 ICA: SCT finds new insurer becomes ‘the insurer’ when there is a Part 9 transfer
D20-21\016 (SCTA 2020)

Precision required in TPD Occupational Rating Guides
Abdolhosini v Equity Trustees Superannuation Limited & Anor (VCC 2020)

GENERAL INSURANCE CASES

NSWCA confirms scrupulous and inflexible approach to policy interpretation where clear words used
HDI Global Specialty SE v Wonkana No. 3 Pty Ltd (NSWCA 2020)