ASIC approves temporary changes to the Banking Code of Practice amidst the COVID-19 pandemic
- Published 30.06.2020
The Banking Code of Practice (the Code) has been temporarily amended to reflect the impact of COVID-19.
The Code now incorporates a Special Note which commences on 1 July 2020 and is operative until 1 March 2021.
The Special Note operates to relax the strict timing requirements imposed on Banks in responding to customers, in circumstances where it is expected that Banks will receive a much larger volume of requests and complaints.